Cancellation and Refund Policy

Price, renewal and seat changes

FleetSniper has one plan at US$299 per named user per month. All subscription charges are in U.S. dollars. Applicable sales tax is additional and is shown separately with the seat count and total amount due before you authorize payment.

Subscriptions renew monthly on the original paid-subscription signup day shown in the purchase confirmation, using UTC for the billing calendar. If that day does not occur in a month, renewal falls on the last day of that month; the original day applies again when available. A January 31 subscription therefore renews on February 28 (February 29 in a leap year), then March 31. The next renewal date and time will be shown with its time zone.

An added seat is charged only for the remaining portion of the current billing period. All seats then renew together on the existing subscription renewal date. We disclose the prorated charge, applicable tax and updated recurring total before you authorize the addition.

Removing a seat takes effect at the end of its current paid period. Access remains available until then, and the removed seat is excluded from the next renewal. Ordinary removal does not provide a prorated refund. The guarantee and other express or legally required refund remedies remain available.

Cancel future renewals anytime

You may cancel future renewals anytime directly from your account or by emailing hello@fleetsniper.com. Email remains available if you cannot access the account, including while abroad. No sales call or explanation is required. An ordinary cancellation preserves access through the paid period and stops future renewals; it does not itself request a refund or deletion.

To stop the next renewal, complete account cancellation or have your email request reach our inbox before the disclosed renewal date and time. Our processing delay will not make a timely request late. If we charge a renewal because we delayed a timely cancellation, we will reverse that charge. We confirm the cancellation and access-end date.

Cancellation alone does not request a refund. Ordinary cancellation does not provide a prorated refund, subject to the guarantee and other remedies below.

Your 30-day guarantee

Request the guarantee within 30 days of your first subscription payment and we will refund that payment in full, no questions asked. This covers every seat included in that first payment and separate charges for seats added during the same original 30-day window. Adding seats does not restart or extend the deadline. The guarantee does not promise a refund of ordinary monthly renewal charges.

The request window runs for 30 consecutive 24-hour periods from the first successful subscription payment. A request received at or before the resulting deadline is timely. We show the deadline with its time zone in the purchase confirmation. We use the time your request reaches our inbox, not the time we process it; account verification or processing will not shorten the window.

No defect proof, dissatisfaction explanation, usage minimum or sales call is required. We may need enough information to locate the payment and verify account authority. A missing receipt reference does not disqualify a request.

Requesting and receiving a refund

Email hello@fleetsniper.com with your account email and a clear refund request. Include a receipt reference or payment date if available. If you cannot use the account email, tell us so we can verify authority another reasonable way. Do not send passwords, sign-in codes or full card details.

Covered charges are refunded in full, including sales tax collected on those charges; we do not deduct payment-processing fees. Refunds go to the original payment method. If a refund fails, we will contact you to resolve it; failure does not extinguish a valid refund obligation. The time funds become available depends on the payment provider and financial institution.

Issuing the guaranteed refund cancels the entire subscription, stops renewals and ends access for all its seats. You do not need a separate cancellation request. It does not immediately delete the workspace or other account records.

Billing errors and other remedies

Duplicate, incorrect or unauthorized charges are investigated separately from the satisfaction guarantee and are not rejected merely because 30 days have elapsed. You retain your right to contact your payment provider; contacting support is not a prerequisite to a payment dispute.

If Turnum ends a subscription through no fault of the customer, we stop renewals and refund prepaid fees for the unused service period. If we materially reduce the core paid service during a paid period, you may end the affected subscription and receive the unused-period refund. These remedies do not reduce the 30-day guarantee or rights required by law.

An unused-period refund is calculated from the end of affected paid access through the paid-through time, in proportion to that period’s prepaid subscription charge, with the corresponding tax adjustment. Amounts already refunded for the same charge are credited so the same amount is not refunded twice. We do not deduct payment-processing fees.

Operator and contact

FleetSniper is operated by Turnum, LLC, 530B Harkle Rd, Santa Fe, NM 87505-4739, United States. Email hello@fleetsniper.com for support, cancellations, refunds, privacy requests or legal notices.