FleetSniper Support

What to include

Include the email associated with your account, what you were trying to do, and what happened. If the product shows an error or request ID, include it. For a carrier issue, include the DOT number and relevant field or record. A screenshot can help, but remove unrelated confidential information.

Sign-in and account access

Use the email associated with your FleetSniper account. If you cannot sign in, describe the message you see. If you can no longer access that email, explain this in your request so account ownership can be checked.

Never send your password, authentication codes, or recovery links to support. Each user needs an individual paid seat; using a colleague's login is not an account-recovery method.

To reassign a business-paid seat, an authorized business administrator should email hello@fleetsniper.com and specify whether the replacement employee should start with a fresh workspace or inherit the former employee’s business-workspace notes, saved lists, statuses, and working history. We verify administrative authority before carrying out the request. Do not share the former employee’s credentials.

Billing, cancellation, and refunds

You may cancel future renewals anytime directly from your account or by emailing hello@fleetsniper.com. Email remains available if you cannot access the account, including while abroad. No sales call or explanation is required. An ordinary cancellation preserves access through the paid period and stops future renewals; it does not itself request a refund or deletion.

For a refund or billing issue, email hello@fleetsniper.com with your account email and any available receipt reference. State whether you want the guarantee, cancellation or investigation of a charge; no explanation of dissatisfaction is required.

Request the guarantee within 30 days of your first subscription payment and we will refund that payment in full, no questions asked. This covers every seat included in that first payment and separate charges for seats added during the same original 30-day window. Adding seats does not restart or extend the deadline. The guarantee does not promise a refund of ordinary monthly renewal charges.

Issuing the guaranteed refund cancels the entire subscription, stops renewals and ends access for all its seats. You do not need a separate cancellation request. It does not immediately delete the workspace or other account records.

Refunds return to the original payment method without a processing-fee deduction. Tell us if a refund appears to have failed or not arrived; do not email banking credentials. The Cancellation and Refund Policy explains the deadline and other remedies.

Renewal payment problems

If a renewal payment fails, we send a notice to your account email and allow seven full 24-hour periods from that notice to resolve payment before suspending access for nonpayment. Access continues during that period. The notice identifies the issue, how to resolve it, and the exact deadline; the deadline is also available in the account. A failed notice send does not start the clock. If we learn that the notice could not be delivered, we will resolve the notification issue before suspending for nonpayment.

Follow the payment-update instructions or contact hello@fleetsniper.com. Do not send full payment-card numbers or authentication secrets. Updates to payment information do not authorize a different price or undisclosed renewal schedule.

Notes, lists, and saved work

If something did not save as expected, include the list name or carrier DOT number, approximate time, and any save-status or error message. Avoid sending an entire private note when a short description will explain the problem.

Workspaces are separate in ordinary use, so a colleague may see different notes, lists, statuses, and progress. When a business-managed seat is reassigned, an authorized business administrator may choose a fresh workspace or a transfer of the former employee’s business-workspace content and history. Contact support to arrange the reassignment.

When a subscription or seat ends and its access expires, we retain the associated ended workspace for 30 full 24-hour periods from the later of those events to allow reactivation. If it is not reactivated, we then delete it from active systems unless retention is legally required. A temporary payment, security or geographic access restriction alone does not start this deletion period. Workspace content validly transferred to an active business workspace is not deleted under the former seat’s schedule.

Contact support about reactivation or an earlier deletion request. Reactivation remains subject to account authority, payment, eligibility and security requirements; deletion may make later recovery impossible.

A record looks wrong

Identify the carrier's DOT number, the field or event involved, and the source date if shown. If you have a public source reference that differs, include it. We need to distinguish a FleetSniper display issue from information reported in the originating source.

A missing value does not necessarily mean zero or none. Source corrections and changes to FleetSniper are separate processes. You do not need a paid account to report a concern about information that identifies you; email hello@fleetsniper.com.

Privacy and security concerns

For a privacy request, describe the information and action involved. Include your account email if relevant, or a DOT number and field if known. You do not need a paid account or a DOT number if you can otherwise identify the information. You may also ask to appeal a privacy decision. The Privacy Policy explains request handling. Cancellation, refund, and deletion are separate actions.

If you believe someone has accessed your account or you can see another user's private information, describe what you observed without copying or sharing that other user's content. Do not continue exploring someone else's information. Report these concerns to hello@fleetsniper.com.

Following up

If you have not received a response, follow up in the same email conversation when possible. Preserve the original request date and any receipt or error reference. Do not send additional sensitive information merely to attract attention. Support does not require a sales call or an explanation of dissatisfaction to process the first-payment guarantee.

Access outside the United States

FleetSniper is offered exclusively to customers based in the United States and to users physically located in the United States. If you are outside the United States, you are not authorized to access or use our website, product, or APIs; create or access an account; purchase a subscription; submit sales inquiries or other commercial requests; or otherwise seek or receive FleetSniper services. This restriction also applies to U.S. customers and their personnel while abroad.

This restriction does not prevent communications needed to cancel an existing subscription, request a refund, report a security issue, serve a legal notice, or exercise rights that applicable law does not permit us to restrict. Use hello@fleetsniper.com for these communications. Handling such a communication does not authorize product access or create an offer to provide services outside the United States.

If you are physically in the United States and believe access has been restricted in error, email hello@fleetsniper.com. Do not bypass the restriction.

Operator

FleetSniper is operated by Turnum, LLC, 530B Harkle Rd, Santa Fe, NM 87505-4739, United States. Email hello@fleetsniper.com for support, cancellations, refunds, privacy requests or legal notices.